Tell us how we did!

• Reviewed By: GRIBBLE, GUY
• Location: Arlington, TX 76016
• September 21st, 2016

• Please rate technician's appearance
• Please rate technician's attitude
• Please rate technician's competence
• Would you refer Dalworth to your friends
• Comment: I asked for a 9-10AM arrival via the website in a "Green" window of opportunity. I called the office the day before to confirm my appointment and to insure the on-site rug estimate was in the work order. On the day of the job, at 0855 I received a call from the office informing me of who was to arrive. At 0930 "Marty" arrived. Being the first job of the day, in a "Green" window, confirmed with the office verbally the day prior, I expected a 0900 arrival. It was apparent to me that the office called to insure I was there and ready prior to launching the technician.
  
  The rug estimate took sometime to complete and there was a certain amount of up-selling so that actual work did not begin until 1000. Phone calls from the office to "Marty" about future jobs that day also delayed my job. This was a large job and I was surprised that only one technician was assigned. The day before I moved the majority of the chairs and light furniture myself in preparation for the job. "Marty" work quickly and efficiently but was only one person assigned to this large job, (7rooms, 6 rugs). A helper would have made the job faster and the drying start time earlier in the day for me.
  
  The product and application methods are industry standards of quality. The technician was knowledgeable and personable. I was ready for a expedited job completion with good results and was willing to pay a premium for the service and quality. I wish the administration of website orders thru the office to the technicians was more accurate and timely.
• Overall Rating