Comment: Vinny, the tech, was very nice, worked hard and stayed busy. The carpet repairs are all right. I was somewhat disappointed in the final result of the cleaning - spots remain. He said it was because of the older carpet. I guess the carpet was not that dirty to start with except for the older carpet in the den. I really can't tell much difference in the cleaned final product. That doesn't mean I won't use Dalworth again. I was impressed with the professionalism of your tech and the phone representative. I apologize for not responding to the survey sooner. Thanks for your service.