Comment: Because of the weather, the first technician sent was unable to clean my sofa due to frozen equipment. A second technician - Randy Phillips - came within an hour or so. My sofa in good condition but suffered from pet issues. Randy worked super hard to get it back to serviceable status. He also educated me on how to handle pet hair and future accidents. He is a hard worker and very pleasant. I cant say enough good things about him. As always, Dalworth delivered and continues to be my go-to company.