Comment: Richard was great on the other end of the initial and follow up calls. Thanks for his knowledge and courtesy.
And to the Tech in the Field, sorry do not recall his name, great and courteous service. Only recommendation, do no push homeowners photos and brick a brack around on their desk to accommodate your bill preparation. This guy exuded patience. I travel on business and both of my cards had not been released by either hotels and / or auto rentals. It took multiple attempts and finally a transfer to make payment allowing him to get on his way. My apologies again, as my accounts had credit remaining, but travel had both accounts locked down.