Comment: The service man did a good job, but there was one area on the stairs that the process used didn't pull the urine odor out of that one area, all other places were good and worked fine. The problem is that every time I walk up the stairs I smell that smell where as the rest of the house looks and smells great. That was the reason we needed them cleaned in the first place. I will tell you that the carpet looks great where there was significant pet stains. For that I'd say the job was outstanding. You just don't have a way to express that in your survey.
Tom Nichols