Comment: Shawna was excellent! What a patient, kind representative of your company. I worked for over ten years as a corporate trainer and manager at the MichCon//DTE Energy branch office in Dearborn, MI as well as with Fidelity Investments so I recognize great service and a representative who has "It." Shawna and your technician, Marciol (I am sorry I have spelled his name wrong) were both excellent and would make excellent trainers for your company. I am so impressed!