Comment: The first technician that arrived , Scotty had to leave due to his equipment breaking. His truck was also letting a lot of exhaust fumes into our home. I was not happy!!!! The next technician, Brian Marshalll is who I am basing this survey on. Brian did an extremely thorough job of cleaning our sofa and rugs. He didn't think the previous service tech, Scotty had done a good job on our sofa so he did it over. I would call and request Brian next time. We are extremely happy with our clean sofa and rugs.