Comment: The two technicians were professional and friendly. I had to say that they were not on time because the arrival time was 8am - 8:30am. They arrived at 8:45am and indicated their was traffic congestion, which I understand. Though they were only 15 minutes late, a phone call would have been excellent customer service. I wanted to be sure the carpets were dry before moving any items back into the rooms, so I selected the 8-12 hour dry time option. The end-results of the cleaning were better than I had expected! I will definitely use DALWORTH again in the future! Thank you.