Comment: Technician arrived early which was not an issue, however, once his assistant arrived, soon afterwards the main technician left for another job. I felt as though he was more interested in his next job than mine. I was working in the back room while technician worked but I don't recall seeing any fans used even though that should be part of the service I paid for. Your employees are always very polite and nice which I appreciate but I have never had to ask them to complete the service, i.e.by using the fans to help carpet dry quicker.