Comment: The phone rep was really really personable and engaged me in conversation about a shared experience in planning a 1 yr old’s first birthday party. She was very genuine in the conversation which put me at ease and raised my feeling of trust. Two thumbs up. The technician was very nice and helpful and had a very pleasant demeanor, which also increased my trust level as he was back in my bedroom cleaning the carpets. What I especially appreciated was that he did not try to upsell me services on the spot. I had arranged the amount of cleaning that I wanted, he came in and pleasantly performed those services, and then promptly presented my statement at the same amount the phone rep indicated. I’ve had carpets cleaned from other company’s where the tech is immediately and constantly trying to add services above what I ordered. That’s incredibly annoying. That’s also why I am a repeat customer of Dalworth.