Comment: We haven't had our carpets cleaned before so I don't have any other experience from which to compare. I will say that the ordering, confirmation, instructions, and actual cleaning went as well or better than I expected. I ordered the service and my husband was home from work that day. I expected him to be frustrated with me by the end of the experience that I had set up for him. Surprisingly, he said we should probably do that once a year as easy as it was! Thanks for coming and doing exactly what you said you would do!