Angie's List 2017 Super Service Award
They include incredible details about how the project went (including cost), and grade the company's response time, price, professionalism, and quality of work -- good or bad -- on an A to F scale. Angie's List members will tell you if a crew was conscious of children and pets, cleaned up after themselves, or just totally botched the job.
Because Angie's List relies on its members' experiences, reviews aren't submitted anonymously. Of course, members' information is kept confidential on Angie's List, but reviews are made available to the companies who have been reviewed. Since there are always two sides to every story, companies can respond to reviews, helping make sure that members get all the information they need to make a hiring decision. Additionally, members can only report on a service experience once every six months, ensuring no one can "stack the deck" in favor of or against a company. Finally, all reviews submitted by members go through a team of Angie's List staff who look for any irregularities or red flags. Occasionally, we catch service companies reporting on their own businesses. Those companies are reprimanded and the reports are promptly and permanently removed from the List.