Comment: Technician very nice. Explained everything well. I was not familiar with the order form entries and this helped. He adjusted the charges more than fairly.After the carpet dried it is easiy to see dark soil next to several places where the carpet joins the hard floors. He missed a couple of spots in the living room. He missed some in the den and the master bedroom. He showed me two places in the den which would not come out. I understand that. I have had carpets cleaned before and I may look around for another cleaning company. I do not remember seeing the Dalworth name on the van. I may buy some spot cleaning stuff and give it a shot myself. Thank you for this opportunity to provide feedback and for caring.