Comment: I was told that I was scheduled for 9 am on Saturday. I had to call at 9:30 to find out why they had not arrived. I was told that a freeway had been closed and they need to reroute. When the technician arrived he told me that he had not been given the job until 9am that morning and was a good 45minutes away. He did a very good job. He was efficient and attentive.