Tell us how we did!

• Reviewed By: Margaret B.
• Location: Plano, TX 75026
• May 13th, 2015
• This review was copy/pasted from:
  
• Original Review Link: https://www.angi.com/companylist/us/tx/euless/dalworth-clean-reviews-118306.htm?page=5&featuredReviewsLimit=25&featuredReviewsOffset=100#reviews Link to Original Review Posted on Angie's List

• Comment: I had a wool area rug that had been taken by another company for cleaning, kept over 9 weeks, and returned damp, stained from mildew and smelling horribly. I called Dalworth and explained the entire situation. They said they would send 2 people over to get the rug, and that these 2 people would be able to give me an idea of if it could be salvaged. They guys showed up exactly at the scheduled time (which was only 1 day after I called). They both said they thought the rug could be much improved but that if Dalworth was actually unable to get out the stain or smell - they would return it at no charge. Before they left with the rug, they scheduled the return drop off time for 1 week later. So at the end of the week, they showed up exactly on time again (same 2 guys), helped me put the rug back in place and replace furniture (it's quite a large rug so it can't actually be moved by just 1 person and they were very helpful). The rug had no odor to it whatsoever and the color was almost like new. The edge that the other company had stained the worst still had a slightly darker color visible only in direct light. I was so thrilled with this improvement that I happily paid the pre-agreed upon price for the cleaning even though it was a pretty steep price. They Dalworth guys were VERY worried that the slight remaining discoloration meant they hadn't cleaned it fully and were amazingly willing to either clean it again or not take my payment. I was so happy about the improvement I insisted they take it. I would use this company again and again. Next time I need this rug cleaned - they will be the first I call. SO worth it!
  Description of Work: Salvaged a rug that had been all but ruined by another company
• Overall Rating