Comment: Our service technician, Steven, was wonderful. I originally thought just a simple carpet clean would help remove pet odor, but he explained that what he could do would only be a temporary fix. We ended up going with the full pet odor removal, which is a lot more expensive, but ended up being worth it. During the process he explained what he was doing and showed me all that came out of the carpet. He did the service on a Friday and even came back on Sunday to do a follow up. At the follow we noticed my baseboard in the living room soaked up some water and he came back to my house over the weekend to help me sand it out and re-paint the area. I could not have asked for better service. We talked about sealing my tile and granite countertops so I will be calling and requesting Steven again.