Comment: The phone system really is poor during the process of getting to the right person--but once with the right person, I was very much pleased. There is some kind of recording that can't be heard while waiting, but all personnel with whom I talked were first class.
Driver was about 5 minutes late but close enough not to be a big deal in early morning traffic (8-8:30 arrival). He was courteous, interested in his work, diligent about the set up (the time consumer).