Comment: 1)The technician was late but I do not blame him - I blame HDQ for over-scheduling him. To do a good job and be thorough, as he was, it takes time. Time to do the job right. 2)Drying took a while but it was a very humid day. 3)Dalworth costs more - it is not a bargain - but you get what you pay for. It is worth it. I have tried "bargain" carpet cleaners, and I don't know why but the job they do does not last as long as Dalworth.