Comment: The technician was great. These comments are by no means a reflection on him.
The issue is your equipment/chemicals doesn’t seem to have the ability to remove tough stains. I have used your competitors in the past and they are able to remove these same tough stains.
Overall disappointed in the outcome
Plus $500 to clean a brown rug (not oriental) is high but I have no choice (we are moving) and y’all pick it up tomorrow.