Comment: Our carpets are 10 yeas old and had not been cleaned but we have minimum traffic. While I feel they are clean...they don't necessarily look as clean as I would have hoped. The technician did take the time to explain that he couldn't get the ground in dirt off the backing...just the carpet fibers.
Also, had 2 wool area rugs cleaned. One is dark so no spots show up. The other one had dirt spots around the perimeter where we sit the most and none of those came out. This rug is 6 years old...but I would have thought it would have come out looking cleaner. So a little disappointed in the results. Both do smell better so we have that to be thankful for.