Comment: My technition, Kris, was fabulous. I will have to have someone come back out because I still have a couple very light stains that didn't get removed. I bought my carpet through Dalworth (and it was an upgrade) and ZeroRez always gets it looking brand new. These stains were from water being spilled and not blotted up completely, so that dirt was attracted to the spot. It wasn't red wine or anything that would cause a permanent stain.