Comment: I was happy with Alberto's work overall. I saw how the stairs were prepped though, I think it's kind of a hit-and-miss technique. You might see whether you can obtain a finer sprayer that does a better overall job. Alberto was very gracious about coming back the next day when I called about some missed spots. As for the phone representative, I spoke with two. I think it was in my initial call, when I was inquiring about the price of cleaning, I asked whether there was a coupon deal. My recollection is that she said no, but that they have a special. (Have 3 rooms cleaned, get a 4th one free.) It wasn't until this week that I remembered that I have been saving the Money Mailer coupons for Dalworth for months...knowing we would probably want to have carpets cleaned. I couldn't remember about the coupon offer when I scheduled cleaning because of all that was happening in our family at the time. (My parents were coming from out of state for the first time in 16 months and our grandchild was due any day.) I wish that she had told/reminded me (when I asked) that there were specials in the Money Mailer that we might have received.