Comment: I had a sofa and a mattress cleaned. Dry time normal for those. My phone representative had a sense of personality, which was a nice change from most places I deal with. Most businesses have phone reps that obviously hate their jobs and the environment. The service guy was quick and to the point. The best part of the experience was that the phone rep found a service rep to be by my place within an hour/half of placing my service order. If you ever have to furlough, don't furlough these people. Furlough the paycheck of the executives on top. Highly recommended.