Comment: The technician was late, but I was called 3 times to keep me up to date of the status. I was asked if I needed to reschedule due to the delay, but I was home all day, so it was fine. I completely understand that some jobs take longer than expected. Stephen (Steven) was a great tech. I would welcome him into my home anytime. I'm still waiting for my carpet in the living room to dry. It has a strange odor, so I hope that dissipates as the carpet dries completely.