Comment: The reason I used Dalworth vs a competitor, was due to the great job your Service Rep, Vinnie, did while inspecting my carpets. He used an ultraviolet light to see where dog stains were located & got down on his knees to check if such a stain could be removed. He advised me up front on worn areas that might be tougher to get 100% clean. He explained what pieces of furniture he could move, & the time it would take for the job & drying time. Vinnie was very courteous & professional & arrived on time. He was the same person who cleaned my carpets & he didn't rush through the process, but instead spent extra time on hard spots to try to get the carpet as clean as possible. The dog stains came out & when my husband arrived from work, he said the house smelled 'fresh'. Vinnie didn't leave until I had inspected all the areas to ensure I was happy with the job. Great job!