Comment: The only reason I rated the phone rep only "good" was because she didn't advise me of a discount that was available to me until after she quoted a price considerably higher than what I paid last year and I questioned it. If I have a discount coming because I am a repeat customer, I would appreciate being advised of it when a price is quoted. I'm sure if I hadn't questioned it I would have been charged the non-discounted rate. Even at that the price was considerably higher than last year.