Comment: I could not be more impressed with your technician, Howard. He is a lovely, competent and friendly person, who has excellent social skills and a wide range of technical skills which together made the typical cleaning service more of a pleasure than an ordeal. I couldn't be happier with my very clean carpets and sofas. When I call on you again, I plan to request that you send back Howard--he is the best technician for me and the best ambassador you could have to represent your company! Do give him a raise and an additional responsibility: training your new rookies on how to do it right and with style! Hadley Smith, PhD.