Comment: The technician had wet/dirty shoes. I asked him to take his shoes off or wear some cover-ups. He said he could come another day when it was dry. I furnished him with a pair of shoe covers. He had no way to protect the oriental rug, so I laid towels around the sofa. The couch was soaking wet when he finished. Maybe it had to be in order to remove the urine. We kept fans going for three to four days. He said he added deodorant at no extra cost. The sofa looks very nice now, and I appreciate that.