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Comment: My carpets were not heavily soiled to start with but they certainly look better after having them cleaned. I've used Dalworth before and have always been very satisfied with the service.

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Comment: Vadi was an excellent technician who went above and beyond. Also, the phone operator, Cassandra, was AMAZING! She really helped me through this process over a series of calls and made it easy and worry free. Thank you!

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Comment: The technician was very professional, personable and did a great job.

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Comment: There was a lot of humidity in the air these past 16 - 20 hours. I image this extended the drying time. I was probably being over cautious with the carpet wanting to make sure it was completely dry.

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Comment: 3.&4.&5. Roger was exemplary. in attitude, appearance and conscientiousness. Excellent attention to detail, very courteous.
6. I seldom make referrals. However, I had used Dalworth in the past and chose you again after using other companies in recent years.
7. I am not sure how long the carpets stayed damp. I didn't repeatedly check.
8. All carpet cleaning/stain removal/odor remediation/etc services are expensive, especially since I have a large house, a cat and two dogs (one of which stains carpets repeatedly). Your prices are reasonable, within expectations, and consistent with the level of stains/dirt I needed to get handled. But to feel like a bargain, I'd need to feel "treated' (by a lower total price or inclusion of discounted carpet protection spray). While facing a bill of over $800, I was offered carpet protection spray for an additional $200 and that part seemed over priced.

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Comment: Great job. Professional. Courteous.

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Comment: The cleaning tech did a very good job with good results. The stairs took longer to dry than other carpet areas. I attribute that to the hand cleaning wand needed for stairs as opposed to the the larger carpet cleaning device. As a suggestion, please use more towels and/or a tarp to protect the wood front entry floor. Yes, no water was spilled this time or any water drips were wiped up immediately. But accidents do happen. The front entry wood floor I have does not like water. I'm sure you can understand that. I gave the tech additional scrap towels as a precaution. The cost for cleaning is expensive but the results were good. My carpets look better than the last time Dalworth was here. I would like to note the tech Beruk for very good customer service. He took efforts to ensure a good quality job. Thank you.

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Comment: very professional, did an excellent clean

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Comment: I want to thank Rick Maloney, James the salesman, and Brian for doing a great job in helping me solve my problem.

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Comment: It was a really nice team that showed up at our place. They were very knowledgeable about their craft and passionate as well.

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Comment: Our technician, Beruk, was very professional, friendly, and thorough.

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Comment: The technician did an excellent job. He was friendly and respectful.

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Comment: Hulen was our service technician and we were very pleased with his serve. He was very helpful, informative, pleasant, friendly, and professional. We would definitely request him again.

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Comment: We were so impressed with our technician. He worked tirelessly and diligently until he had our flagstone floor done and done well. We are very fortunate that you sent your best to our house! Thanks so much! We will definitely use you again and recommend you to all our friends! Mark and Dana Norman

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Comment: Harold was super nice.

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Comment: Felipe was excellent. He explained the steps of the process, was friendly and professional.

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Comment: The technicians showed up and had many concerns that were not addressed by the sales rep.
I think it would be a better practice to either have the technicians onsite for the sales call or to have the sales rep do a bit more inspection of the areas to be serviced (especially duct work) before scheduling the service.

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Comment: CHRIS DID A FANTASTIC JOB HE IS AN EXCELLENT TECHNICIAN

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Comment: Great experience ; professional service person; great looking clean! Overall, very happy!

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Comment: Excellent

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Comment: Burke (sp?) was my technician and he was very informative and friendly. He took nothing for granted and asked lots of questions to be sure he understood exactly what I wanted done.

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Comment: One room completely unacceptable. It looked worse than before cleaning. Rust colored stains all over carpet,including the rust colored footprints of technician. Waiting for another service call to attempt to correct problem

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Comment: Really nice techs

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Comment: Mike did an excellent job. This carpet has never looked so good.