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Comment: Randy is great!

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Comment: Julio was great. Very professional and great service. Thank you.

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Comment: I was ordering on-line it stated my home address was invalid. I had to finish the order over the phone.

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Comment: Our technician was GREAT! Will definitely ask for him next time.

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Comment: No to both questions

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Comment: This is the first time only one technician cleaned my carpet. I was told certain furniture would be moved. Two people are more efficient in moving furniture. The job can be done twice as fast with two people thus being in my home a shorter length of time and perhaps being able to service more customers in the day. Also, the second person could be a novice and receive training.

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Comment: Mike Kelley is a very good worker... and a credit to your company------- he has a great personality --- Ade Kaufholz

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Comment: There was an misunderstanding about the stone floor cleaning but that was resolved to my complete satisfaction.
Your tech that did the cleaning was very professional and polite. His name is Nick. I don’t know his last name. A good guy.

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Comment: More expensive than others, but no one else cleans my carpets better. Rodger was so polite and professional and conscientious.

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Comment: I was rescheduled to a different day after they sent only one tech for a job that required two techs. This was after I explained very carefully what kind of job I had and what would be needed. It was very irritating that those requirements weren’t sent to the crew doing the cleaning.

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Comment: Cullen was very professional and took good care of my carpets!!

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Comment: Ruben was tremendous. When he got into the ducts he found a dead rat!! He worked so incredibly hard to get that thing removed and clean the ducts until they were like brand new. I would say he went above and beyond what most technicians would to complete the job and did it all with a great attitude. His main concern was our happiness with the job and it showed. I am a person who manages a large group of people in my job. It is my professional opinion that you have someone special in Ruben. I hope you recognize that.

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Comment: On the original appointment date they were going to need to extend the time 1-2 hours - which would have been after 7 p.m. Instead I requested to reschedule for the next day. On that day the tech arrived on time and did an outstanding job.

My only suggestion would be to contact customers before the timeframe provided. My timeframe originally was between 4 and 6 p.m. - it seems like it was around 5 when I got the call about the delay. I had already left work to be home for the appointment when I got the call. It caused me to have to leave work early 2 days instead of just one.

But I do understand how unforeseen delays occur and I'm very pleased with the final product.


Thanks!

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Comment: He did a great job!

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Comment: We had chairs not carpets cleaned.

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Comment: The technician did a great job and we were very happy with the service. We had never used this company but we will refer it to our
family and friends. Thanks again.

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Comment: Glenn worked very hard on my granite countertops. They look better, but did not improve as much as I had hoped.

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Comment: Brandon did an excellent job. Professional and well mannered.

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Comment: There seemed to be a mix up about my address. And it seems that the technician and the dispatcher were not able to reach my cell phone. So my 8:00-8:30 appointment turned out to be a 9:30 one. I had been home the whole time. First time that has happened. It is ok because I am always happy with my carpets when you all clean.

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Comment: Bobby did a fantastic job he worked very hard, all the carpets and tile look brand new

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Comment: Randy Phillips was the tech, first time to have him clean carpets. His work was the best ever...excellent job...carpets looked great.
Took longer than 2 hrs to dry, but it always takes longer to dry than what is stated...I don't mind that....
Thank you for excellent service. I would prefer to have Randy, next time!!!!

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Comment: The tech was great!

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Comment: Marcus was outstanding!

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Comment: Mike was very personable and competent. I will highly recommend this service and you will be my first choice in the future.

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Comment: Thank you