We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: You have an excellent team from first call right through final clean-up at my house. The only issue I had wasn't with the team but with the anti-allergen solution treatment. It gave me a headache and irritated my sinuses. I might just be personally sensitive to treatments, but you might want to ask customers if they have chemical sensitivities before they order them.
I ended up opening all of the doors in my house to help get some fresh air.
One minor thing - the price quoted didn't include tax, which was $40. Might want to mention that local taxes are extra.
But again - your team was great and I would recommend your service. I will use you again in future, minus anti-allergen treatment. :)
Comment: Was charged additional $50.00 for enzyme treatment which I agreed to because it was necessary. However, during my order was told tech would use enzyme for pet odor removal but was NOT told there would be an extra charge; quite the opposite. Tech was thorough, professional, and hard working.
Comment: You have an excellent team from first call right through final clean-up at my house. The only issue I had wasn't with the team but with the anti-allergen solution treatment. It gave me a headache and irritated my sinuses. I might just be personally sensitive to treatments, but you might want to ask customers if they have chemical sensitivities before they order them.
I ended up opening all of the doors in my house to help get some fresh air.
One minor thing - the price quoted didn't include tax, which was $40. Might want to mention that local taxes are extra.
But again - your team was great and I would recommend your service. I will use you again in future, minus anti-allergen treatment. :)
Comment: I was very satisfied with everything. It came out better than I expected. P
Comment: Miguel was such a nice and efficient tech. We loved him!! Please send him back next time. Thanks!
Comment: The techs cleaned out the air handling system duct works. The did and excellent job in the cleaning and did good in cleaning up chips and other debris on the floor from the duct cleaning. Would highly recommend these two for their work and attention to detail.
Comment: The techs were fantastic, and they worked really hard to get our grout clean. They were both amazing, and I sincerely appreciate all their efforts. The floors look fantastic.
Comment: Cullen did a great job and I would like to have him as the tech next time I schedule service. I pay a little more for your service but I know the results are better.
Comment: He did a great job and was extremely thorough.
Comment: While placing my order, Sherry was very patient, answered all my questions (many), and explained all my different options. I chose to have our carpets cleaned as well as our hardwood floors. Unfortunately, we had to reschedule the hardwood floors. Totally our fault. As we were preparing the rooms with carpets and removing furniture and such, we realized the hardwood floors and carpets basically encompassed our whole house. We are looking forward to having the floors done.
Alberto, arrived on time. Very clean-cut and represented your company well. Explained and walked me through the process of cleaning the carpets. Again, he answered all my questions with thorough explanations. He moved through the rooms with precision and paid attention to the smaller details. I had a 6" X 6" stain in the middle of my office carpet. Months ago, I personally addressed it with commercial stain removers as well as every DIY removers I could find information on. Although, lightened, the stain remained.
The stain is gone!, eliminating the distraction every time I entered the office.
I asked if he would help me move a heavy mattress, and did so, enthusiastically and without hesitation.
I mention this for I have owned my own businesses for the last thirty one years. One thing I've learned is that most similar companies basically offer the same product or services. What separates the good companies from the bad is customer service, actually listening to your customers needs, and consistency.
It was refreshing to experience this with your company. Sadly, it's becoming an anomaly now-a-days.
Thank you to both representatives and your company.
Jeff Rotundo
Comment: Did a great job!
Comment: Your technician was pleasant as well as professional and competent. Good experience using your company from the representative who booked it through the service technician. Thank you!
Comment: While placing my order, Sherry was very patient, answered all my questions (many), and explained all my different options. I chose to have our carpets cleaned as well as our hardwood floors. Unfortunately, we had to reschedule the hardwood floors. Totally our fault. As we were preparing the rooms with carpets and removing furniture and such, we realized the hardwood floors and carpets basically encompassed our whole house. We are looking forward to having the floors done.
Alberto, arrived on time. Very clean-cut and represented your company well. Explained and walked me through the process of cleaning the carpets. Again, he answered all my questions with thorough explanations. He moved through the rooms with precision and paid attention to the smaller details. I had a 6" X 6" stain in the middle of my office carpet. Months ago, I personally addressed it with commercial stain removers as well as every DIY removers I could find information on. Although, lightened, the stain remained.
The stain is gone!, eliminating the distraction every time I entered the office.
I asked if he would help me move a heavy mattress, and did so, enthusiastically and without hesitation.
I mention this for I have owned my own businesses for the last thirty one years. One thing I've learned is that most similar companies basically offer the same product or services. What separates the good companies from the bad is customer service, actually listening to your customers needs, and consistency.
It was refreshing to experience this with your company. Sadly, it's becoming an anomaly now-a-days.
Thank you to both representatives and your company.
Jeff Rotundo
Comment: Josh was great. He explained everything he was going to do and what he was doing during his visit. He was very thorough with the job. He listened to my concerns before starting. Overall, very pleased with the service you performed in my home.
Comment: My technician, Julio, was excellent, couldn't have ask for a more responsible or competent person. He arrived on time, made the most use of his time and did a really good job. His manner was professional, but very friendly. I hope to have him back again in time when I need cleaning again. I have used Dalworth for many years, will continue, and will recommend Julio.
Thanks to Dalworth and to Julio.
Bettye Sloan
Comment: Always know this tech will give top service
He is one of the reasons I use Dalworth every time thank you
Comment: Ruben was amazing. He was able to add 3 carpets at an excellent cost. He also worked on the microfiber sofa until he was satisfied with the results. He showed no fatigue, no frustration, no resistance to my requests and he was the pinnacle of professional. Customer service has been lacking in other businesses but Ruben demonstrated exactly how other technicians should behave on the job. Great representative for Dalworth.
Comment: Roger is a great representative for your company. He is the best technician ever. Appreciate all he does for us.
Comment: Costel always does a great job!!
Comment: Carlos Montano was super. Came on time and did an excellent job. Gave us a bid for our tile patio which we would like cleaned in mid May after we wash our patio furniture. He listened to needs for cleaning the carpet and was glad to do those spots. He was a professional about his job. He gets an A+.
Comment: The technician was great! He knew what he was doing, and explained some things about carpet stains. He worked continuously the whole time he was here. The carpet looks great and I would have him out again.
The one thing I would add about the online order...why can you not just give the dimension of the room (9x10, 11x12) instead of square footage. And tho I might have missed it, I think the additional cost of treatment for pet stains should be an option so you would know how much extra it will be.
Comment: He was extremely courteous.
Comment: My carpets were in pretty bad condition. I think the technician did an overall good job.
Comment: The Telephone Sales Representative and
the Carpet Cleaning Technician displayed EXCELLENT CUSTOMER CARE AND CUSTOMER SERVICE.
We Like Dalworth Clean,
We Will Tell and Refer All To Dalworth Clean.
Thank You,
Mattie Dozier
917 Teakwood Lane.