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Comment: Jaime is a hard worker, did a great job and was very interested in my concerns and needs.

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Comment: My carpet dried very fast this time. I would always like to get a bargain with price but I would rather pay for quality than something cheap.

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Comment: We have two addresses on file with you. The original rep didn't ask which one they should go to. When I got the confirmation I noticed they were scheduled to show up at an address we moved from 5 years ago. I called and the new rep explained that there was no way to keep the same time slot for the new address even though we are only two miles from the old address. (this is a system limitation) The new rep called back the next day with a reasonable time slot thank goodness!! Otherwise we were not going to be able to have the carpets cleaned prior to Thanksgiving.
Two issues 1) the first rep should have asked which address to go to and updated the data base. 2) your scheduling software needs a lot of help if it wont allow the rep to assign a canceled slot to a new location when so close to each other.

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Comment: our carpet looks great, it looks brand new, it wasn't in good shape but now it looks great.

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Comment: This is the best carpet and rug cleaning service I have ever used. The company uses very professional service technicians. The office staff is so friendly and willing to help in any way--by scheduling convenient appointments and quoting the best prices available. I highly recommend Dalworth to all my friends.

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Comment: I'm a long time Dalworth customer and plan on continuing. I called Stanley Steamer for a price estimate, but they did not seem interested in offering a special price and seemed eager to just get off the phone. Evidently, they have all the customers they need!!! (They were more expensive that you guys.)

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Comment: We were referred by Wes Carlton at Loss Management Solutions, the company I work for. Also, I thought my husband & I would qualify for a Senior discount and a Veteran's discount, but I we did not receive either.

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Comment: Overall a very positive customer experience. Thank you!

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Comment: Technician was especially good and cordial.

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Comment: Everything was good!

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Comment: Technician very courteous and competent. We are definitely Dalworth fans!

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Comment: Th work was done quickly and professionally. I thought $120 was a little high for recleaning half of the living room.

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Comment: the tech didn't rake the carpet, there was some areas that were more worn like behind the door and he could have raked the carpet to get it standing up

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Comment: Julio Salerno was extremely conscientious and really cared about his job. Thank you for an excellent experience

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Comment: Very thorough job. Excellent technician.

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Comment: Steven, the service technician, was very thorough and conscientious in cleaning my carpets. He also gave me helpful information about my carpets and how best to remove stains and avoid dirt buildup. I would rate him very highly in his professionalism and knowledge of his field and would happily request him for my next cleaning. Thank you!

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Comment: Great service - Thank you

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Comment: Service was great as usual but he arrived two hours before the window with no warning after I specifically asked for a heads up since I was at work. I had to run home from work. Was there a breakdown in communication?

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Comment: Steven Turner did a great job. He was on time, very efficient, and let me know all of my options based on the condition of the items I needed to have cleaned.

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Comment: I always ask for James Coleman -- he's a superstar!

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Comment: I think the rug was dirtier than he thought. There are streaks that still look dirty. I'm going to go over it again myself lightly, with my carpet shampooer, hopefully it will even out the look. The service technician thought the streaks were where the rug was wetter. As I said, I think it was just really dirty.

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Comment: Tech could spend more time on a few spots

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Comment: My technician was very nice and very informative. I had some old per stains that I was not sure would come out and he agreed with me. When he applied the cleaning agent, to one of the stains, he realized that the stains were going to look better but were not going to come out completely. He asked me if I just wanted him to stop the service and not charge me anything. However, I had him proceed and the stains did end up looking much better. I was very appreciative of his honesty.

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Comment: Great attitude and friendly, very knowledgeable. Would have him back anytime.

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Comment: The first technician that came out I wouldn't recommend but the second one that came out to do a second treatment was very professional
and was very pleased with him.