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Comment: Please correct the spelling of my first name. Jacqueline. Thanks in advance.

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Comment: They were cool with the fact that I had dogs.

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Comment: Technician was very professional and polite. Completed both rooms in a couple of hours and provided us some insight about the carpets (we moved in and knew these were old, but little else.) I can't call the prices a 'great bargain,' but I like the comfort level of using a well-known reputable company. I have used Groupon help for other home services and learned the hard way. So, while it may not be a great bargain in that I could have gotten similar service for less, I wouldn't have had the assurance of quality, professionalism, etc., that I had using Dalworth. Might want to consider losing the online ad with that Dallas "Housewife." That was almost enough for me to go elsewhere; she so poorly represented the Dallas community on the Bravo series.

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Comment: My service rep was Ed and he was not only extremely friendly but very knowledgeable. My carpets were never professionally cleaned and there was a stain I was not able to identify. Ed immediately asked if we had a pet and identified it was my cats hairball expulsion. That triggered my memory and yes indeed he had identified it's origin and knew exactly how to treat. When he left everything looked clean and you never would have known he was here except for clean carpets. The man deserves a raise or at least a big pat on the back. He is a valuable asset to your company

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Comment: Carlos was a doll. He was perfect. He addressed everything upfront. He was very very sweet. I will be calling back to schedule with him again.

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Comment: Chris Lewis was on time and professional. He has a great touch with the cleaning equipment and did not over apply water or chemicals. We would request Chris to come back and clean our carpets.

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Comment: i would have liked for the rep to have explained the price for the pet treatment was different than the regular cleaning. I was surprise to see that it was more than the regular amount. of carpet cleaning.

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Comment: I don't know if it was treated for pet odor!

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Comment: The tech was great and they even called to tell me that they would be out earlier, so I thought that was great.

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Comment: I will you all services again.

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Comment: I start my orders with the online option but always end up calling in your wedsite just never seems to have the info I need to complete the order. But then I prefer people to technology

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Comment: Our techs Dom/Bobby were so professional and polite and informative. Thank you to them for such an awesome job!

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Comment: Initially the wrong type of unit was sent to my location- a non-truck unit. This could not do the job because there was no hot water available. However, dispatch immediately scheduled the right service for the same appointment period time and the technician arrived during the stated time period. This technician, Jamie, is very thorough and efficient. I highly commend him for his demeanor and work.
As to solving the problem about what type of unit to dispatch, online order site needs to have questions about this.

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Comment: I will be using you again.

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Comment: Richard did a wonderful job. I had some stains that I didn't have a lot of confidence could be removed and he did a wonderful job and provided valuable feedback to questions. I'll highly recommend his services and Dalworth to others.

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Comment: Carlos was so patient, personable, he was awesome, and understanding of the pet issues. Everything awesome I could say about him I will. I will be calling back and requesting Carlos again because he was awesome. And the girl that helped me over the phone was so helpful. Great service.

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Comment: I almost didn't use Dalworth after my last appointment. But, Sam Geanes did a great job & I have confidence in him.

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Comment: It was a great job and I was willing to pay.

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Comment: I had some difficulty with the phone rep when determining the cost of the service. After going over things we got it straightened out. By questioning the calculations there was over $80 difference in the estimate and what I paid for the service,

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Comment: This was an amazing job thanks everyone.

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Comment: #2 ... Lack of "on time" was early NOT late. They did ask me if I'd prefer they waited or go ahead and come. I had them come, but it did take me by surprise. It might be best to let customers know that sometimes you run early, too!
#5 ... at time to leave, they told me that there was a red stain that didn't come out of the closet floor and that that was normal. When I asked if it was at least less red than before, they were clearly surprised or shocked that I expected them to wash it as well as possible, even if it didn't come out all the way. I do hope your training does tell workers to treat all stains at the level of the cleaning ... if it won't come out completely, that shouldn't mean that your workers should skip it completely.
#8 no clue! I called your company because I know the owner and have had it done by your company previously. Thanks SO much for my clean carpeting. May the Lord bless each of you at the company, including your families, too! If I seem negative, I don't feel that way! I've owned my own business in the past, so I realize that giving any info that you all may not even have thought about is sometimes helpful, so I'm trying to come up with any possible thing you'd want to know. THANKS SO MUCH TO THE MEN WHO CAME AND SERVED ME!!! /Liz

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Comment: The gentleman that did our service is really why I will call Dalworth again. He was a terrific guy, excellent worker and totally great to work with. I will request him in the future.

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Comment: Price seemed high but quality of work was worth it. Technician worked very diligently and gave a good impression that I was getting my money's worth.

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Comment: My service tech was wonderful!!!!

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Comment: The tech left the check here so I will mail this in.