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Comment: Orlando was awesome, great customer service skills!

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Comment: Dawn, my phone rep, was very professional, kind, and courteous. I was going to use another company who had a better job bid, but Dawn explained my options well and made the sale for me even though Dalworths bid was slightly higher. Excellent customer service. Marcus the field tech was professional and offered great customer service as well. Overall very pleased with the price and performance of the services provided. Will do business with again if the need arises.

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Comment: THE TECH WAS GREAT AND I LOVED THE WROK

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Comment: The vent cleaning helped with the aroma in the older home we just bought. Brandon was a good rep and thorough. He explained the process well and walked me through his steps.

And if this survey includes anything to do with the floor cleaning and tile restoration started that day, then I have to say Raul, Pat, and crew were excellent across the board.

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Comment: Scheduled arrival time of 4 - 6 pm. Technician arrived at 6.

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Comment: Your tech Dean Hohnstein was very pleasant and informative. I'm very pleased.

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Comment: EVERYTHING WAS GREAT. NEXT TIME THE SPECIALS SHOULD BE STARTED WITH FIRST AND NOT THE RETAIL PRICE

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Comment: Repeat customer because we are always pleased with service, technician and quality of the cleaning.

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Comment: I made a comment to the technician when he arrived that one of my dogs *would* run away if the door is left open; that said, I watched my dogs while he was here except when he was cleaning up to leave. My female bolted out the open front door & almost was hit on Berry St. Please remind all your technicians to heed pet owner instructions ... otherwise, he did a great job on my tile floors.

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Comment: There were some issues with the phone order people as well as the service technicians understanding what type of flooring I had, but once they figured it out they did their very best to clean the flooring and make it sparkling like new. Other than some initial confusion, I really did enjoy my experience with Dalworth and I feel that this company absolutely cares about the work they do and it shows.

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Comment: Richard H. is great!! Always polite and does a great JOB :)

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Comment: technician was good but am disappointed the cleaning process didn't remove more of the pet urine odor from the area rugs

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Comment: Bobby and Cindy knock it out quick. Bravo zulu to them. Carpets look great and smell even better then new. All stains came out. Lookin good...

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Comment: The initial phone rep cancelled the appointment without following up with me. When I called back the next day, I got very good service and the appointment was taken care of but I did have to call back to get the appointment done.
I am happy with the cleaning job.

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Comment: Chris is the absolute best ever. The last guy that came wasn't very good. He was mediocre compared to Chris. I don't know what it is that Chris does different from the others but our carpet looks brand new when he is done. Even the bedroom that has a very high traffic area that always looks terrible when he gets here. He's awesome.

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Comment: Bobby G did an excellent job cleaning my sofa. He was very professional and informative.
I would highly recommend him.

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Comment: This was an exceptional cleaning! It was expensive but the carpet looks like new and the house smells like a new house again so it was worth it! Crew worked very hard with attention to detail. I hope I get the same crew next time!

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Comment: Nice job!

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Comment: A long hard day for Pat, but he stayed with it and did an excellent job!!! Thanks, Joe

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Comment: Our technician, Frank, did a great job. I appreciated how he worked with us and the job he did. Thanks!

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Comment: Service tech was friendly, professional,competent and did an excellent job. An asset to your company.

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Comment: I received no advanced call and the technician showed up 30 min prior to the arrival window. Luckily my older children were home and let them in. But I would have preferred to have been able to be there before they started. I am not even sure I got the service I originally asked for, since he was halfway done before I could get home from work- which was the original arrival start time of 3pm. Need a courtesy call from the technicians before they show up - especially early.

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Comment: I had the carpets in a newly purchased home cleaned. The previous owners did not take good care of the carpets.The technician was wonderful and explained that the carpets may not come clean due to various conditions. I paid for the premium cleaning and expected the carpets to look much better than they did after the cleaning, but realize this was due to the previous owners.

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Comment: Bobby was professional and got the job done in a timely manner!