We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: Mr. Cantu was excellent and did a great job.
Comment: Everything was great.
Comment: This was short notice by me as I had a medical situation that needed cleaning up. Dalworth helped me out immediately. Thank you
Comment: Bobby did an excellent job on the carpet, it looks brand new.
Comment: Richard Hearn is always a great technician. We have used him many times,
Comment: Sam Geanes gave me exceptional service. I will ask for him next time.
Comment: Had a few spots that I really think should have come out. There was a small spot of dry playdoh that I went back and just picked it out of the carpet. It was wet and soft and I was able to just pick it up. He was a very nice guy but I don't know if he just didn't see the spots or just didn't put enough time Into getting them out. Zerorez was able to get dried wall paint out of our carpet so I felt like the few spots that I had should have come out.
Comment: Joe and Buddy did an exceptional job to please the customer- me. We got off to a bumpy start but in the end I was completely satisfied with the job that Joe and his helper did. See you in 6 months
Comment: Brian was extremely professional, friendly and competent. Knew exactly what he was doing and enjoyed what he did. I will definitely be recommending him to everyone.
Comment: Definitely worth the time saved and money spent. We used to clean our carpets ourselves by renting equipment, but this was a much better option for us. We'll be doing this again!
Comment: After carpet dried several spots reappeared. I called and left a message on your message center. Also, I believe the technician turned on my Jacuzzi tub switch instead of the fan and it ran for about six hours before I went into the room. He and I were the only ones in the house. He was very nice, but not satisfied with quality of service.
Remie James
Comment: Richard Hearn was my technician and he could not have been any better! He is so personable and courteous, and does an incredible
job of getting my aging carpet to look good again! And he always leaves the house looking great! He is one of the reasons I use
Dalworth!
Comment: I am satisfied with your work on my tile floors. I will call you folks for carpet and tile work. Thanks for sure. Jimmy Reeves
Comment: My brand new ceiling tile had fingerprints on it where they got into the ceiling. I wasn't very happy about that but it's not the end of the world.
Comment: Both service techs were EXCELLENT in every way. They were very polite and professional, informative and did an excellent job. I appreciate their cleanup efforts after they were done cleaning the ducts.
The only complaint I have is that your service techs showed up in a plain unmarked white van. For a company with the size and reputation of Dalworth, you could at least have a decal on the side of your van. I was very apprehensive when this unmarked van pulled up in my driveway.
Comment: Gary Howell took our request and got our request prioritized. The technician arrived on time and did a great job. Look forward to recommending to all our friends.
Comment: mike was my tech. and was very courteous and knowledgeable of his work..
Comment: I made an appt on a certain day but your computer said a different day. IT was not the technicians fault about being late.
After I called to ask where someone was, you got someone to my house very quickly, which I appreciate.
Comment: serviceman very good at his job and want to do it right to please th home owner.
Comment: great job, fast and efficient
Comment: When I ordered, the website indicated there would be drying fans included in the service. There was, and only one. Which was moved between my two kid's rooms, and after an hour, and it being 5:30, I told the dude not to worry about the other rooms. Since we had a second tech at the house, from a distance, due to the original tech's machinery not turning on earlier in the day, I didn't want him to have to stay out this way any longer, as I knew he probably didn't live around here. Here's the thing: if your website states fans for drying, I assumed fans in plural, and that they would stay here until the carpets were in fact dry. The tech said normally there are 2 fans, but still don't stay the whole entire time. So, that was a bit disappointing. Luckily, the carpets were dry when our feet hit them in the morning. :)
Comment: Very pleasant and professional tech! Keep him! Satisfied customer, except maybe for the surprise of the drying time. But it was not a problem, only did the upstairs.
Comment: Orlando did an excellent job and was very friendly and polite. I felt like I had gotten your best. Thank you.
Comment: The technician did a great job and was very helpful