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We had one room that was extremely bad with pet urine due to a bladder infection. When Dalworth came to clean the carpets, the technician said we really needed to replace the padding and treat the concrete floor. We scheduled him to come back and do that treatment for us. He arrived right on time and took care of everything. Room and carpet look so much better!
Description of Work: Replaced carpet padding, pet treatment and rug cleaning

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Comment: The online order was twice a much as the phone order.

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Comment: The site is not clear that the day and time you selected are not necessarily what you selected.. A call from the scheduler's was required to complete the order. It was only after that I noticed that the date and time were not on my "completed" order that I printed. I intentionally selected the day when Technician's would be in my neighborhood online and found that I clearer process would be to ask the customer to "Select the most convenient time for you. You will receive a phone call between XXX and YYY to finalized your appointment." I understand that you cannot allow the customer to select the exact time and date and maintain any reasonable use of your resources so do not give the customer the idea he has any more control of the appointment than he actually has.

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Comment: I was very pleased with the outcome.

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Comment: Our technician was great and very courteous to me and my elderly mother. Did a very through job and the carpet was dry in about 2 hours.

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Comment: THE SERVICE WAS FINE, BUT HE SHOULD HAVE PUT A RUNNER BETWEEN THE FRONT DOOR GOING UP TO THE STEPS.

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Comment: I tried to place me order online but the site stated that I could not place my order on the desired date and time that I wanted.I called then and talked to the Cust Service rep and she stated that the site recognizes all territories and not STEVE FRANKLINS schedule individually...which she could do and we were able to book a time...Your site is probably losing biz for you guys...because a lot of time we(customers) need it done quickly.

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Comment: HE WAS GIVEN THE WRONG ST. NAME. HE WAS TRYING TO GET THE CORRECT ADDRESS. 3 TIMES PEOPLE HAVE GIVEN THE TECH THE WRONG ST. NAME. MY NAME IS 306 HIGHLAND MEADOWS/NO ONE HAS CORRECTED THE PREVIOUS ADDRESS/

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Comment: fist day smelled a little musty. but now were good

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Comment: David was the hardest working guy that I've ever seen . He went above and beyond to make sure everything was spotless . Will request him in the future .

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Comment: OMG, our technician did an amazing job!!! We have 2 large dogs, and needless to say, they wreak havoc on our carpet and rugs, master bedroom taking the brunt of it. Our technician worked VERY hard and got our carpet looking new again! I am extremely pleased with the service; however, most importantly, my husband is extremely pleased! We will definitely use DalWorth in the future and request the same technician!

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Comment: Jared- I tried the hydrogen peroxide like you have been telling me and it worked in one day!! thanks for doing a great job on everything.

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Comment: Juan Valdez and his wife Jeirlem are THE best. He has an eye for detail, polite, professional. LOVE them.

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Comment: Very good job considering the pee stains. They haven't disappeared but the carpet looks a lot better and the smell has pretty much gone.

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Comment: Costal was an excellent technician! We would request him in the future. Thank you. Dalwarth customer since 1985! P. Shore

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Comment: I had originally tried to place my order through the website. However, I was having difficulty because I had a coupon but I was trying to order the standard service. There was nothing on the coupon nor on the website that told me that I had to order the "bargain" (that's not the right word but I hope you'll know what I mean) service in order to use the coupon. Therefore, the computer kept rejecting my order with no explanation. Then I called Dal-Worth and Amber was most helpful in explaining the hidden clause to the coupon bargain and walking me through exactly which service would be best for me. My suggestion would be that the coupon be more explicit or that the website point out the limits and/or exceptions when using a specific coupon. Thanks for you concern in this.

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Comment: Excellent job and representative.

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Comment: Vinny was great!

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Comment: I had my chair, couch and ottoman cleaned. It looked as good as new. I also had a pet stain and the stain and smell was completely gone! Great work!

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Comment: There was much confusion on schedule and arrival time. Your office made changes to the times but the tech came anyway. I was not home. Other than that it went well.

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Comment: The service technicians were very professional and courteous. They worked the whole day very hard and made sure they didn't leave without inspecting their work to ensure it was done to my satisfaction. Very good job indeed. Very satisfied with your service

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Comment: Eric Rhodes was the best I have ever had.

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Comment: ERIC WAS FINE ,BUT THE SPOTS CAME BACK UP

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Comment: ERIC RHODES WAS FANTASTIC. I AM 78 YRS OLD AND I WOULD NEVER ABOUT A GREAT JOB. ERIC WAS NEAR PERFECT. MY CARPETS LOOK GREAT!