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Comment: Richard was great! A very personable technician that really understands his profession. I would highly recommend him to anyone!

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Comment: Your representative was very polite, courteous and helpful!! Thank you!!

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Comment: Sam did an awesome job!
Well...pleased with his work and his knowledge about our floors

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Comment: Chris Lewis was our technician, and his customer service was exceptional. He did a wonderful job, and we will continue to use Dalworth as long as Chris is our tech. Thank you!

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Comment: This was the easiest, best experience we could have hoped for! Outstanding job and customer service! We will absolutely use you again!

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Comment: Monty service technician was wonderful.

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Comment: Excellent, prompt and efficient service.

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Comment: The technician was scheduled to arrive between 2:00 and 4:00 and didn't arrive until 5:30. I can understand being 15-30 minutes late but 1 and a half hours past the latest time we were scheduled is terrible. We would have rescheduled but we already had everything moved off the carpets and didn't want to have to move it back and then move it off the carpets again.

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Comment: Absolutely had very courteous drying time was great

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Comment: Chris did an excellent job on my recliner.

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Comment: Robert was very professional and helpful and did a super job on my carpet stains

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Comment: I am shocked and at how wonderful my carpet looks. I will never allow anyone but Dalworth to clean my carpet again! Thanks so much.

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Comment: The technician, Michael, was extremely professional & answered all of my questions. He did amazing work and made the carpet look & smell excellent! Very pleased with the work performed...thanks!!

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Comment: The original technician that came and started the job was very friendly and thorough with information. The machine in his van stopped working, so a second technician was dispatched. When he arrived he was friendly and was there to get the job done, but wasn't very professional in how he handled "stepping in". He corrected the original tech several times and treated him as his assistant. The original tech was very professional and never said anything back. I could tell by looks on his face that he couldn't believe how he was being spoken to or treated. Considering there were two techs, it could have been a plus that would have helped get the job done faster, but instead it took longer because the original tech couldn't do anything without being corrected or redirected. The second tech was never "rude" per-se, just came in and took charge verses coming in and working as a team. Each tech will have their own way or system to cleaning, but the second tech was saying his way was the right way and the original tech had only been cleaning for 10 years and didn't know as much as he did since he had been cleaning for 20(+).

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Comment: Roger, our service technician, was polite, knowledgeable and made sure we were aware of the service and what to expect. The job was well done and the experience was very positive. We recommend Dalworth and Roger to anyone who needs a great carpet cleaner. We used the ON-LINE ORDER Service which made the price a good bargain.

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Comment: our service tech, Cullen, was very good. educated me on carpet fabric and cleaning. great job. will use dalworth in the future.

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Comment: Some areas of the carpet still look dirty (seems like the stains didn't come out). Not sure what kind of the spot treatment liquid dalworth uses but it didn't seem to be effective at all.

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Comment: Sam didan excellent job on our hardwood floors. Will look forward to having him service all of our carpet and hardwood cleaning needs in the future

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Comment: The technician was VERY thorough! He was also friendly and very willing to make sure I was satisfied with his work! Great job!

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Comment: It was not a phone order, an estimator visited and set it up.

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Comment: the technicians were outstanding; also appreciated that they followed up with me on the first failed attempt at polishing the granite; came back with different procedure and did a good job

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Comment: Did not have carpet work

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Comment: This survey is for the stone floor and marble cleaning and polish and seal.
The tech is Pat Linzalone, and he is very professional and highly qualified to represent your company well. His knowledge of his job is excellent. The floors are limestone and had not been sealed properly when installed 14 years ago. The kitchen and bath was in critical condition and Pat restored them to a condition better than when new. His work ethics and attitude are seldom found in the young techs now being hired. His sales skills are presented in a perfect action of selling what needs to be done to have a fully satisfied customer who will recommend and return for more jobs by your company. Please give him an A+ rating on each skill listed above. Thanks, Charlie Dews

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Comment: Anthony was very diligent on a challenging job... The couch and chairs were my grandmothers so fabric was old and fragile. He did a great job!
Also Chelsea who answered my call when online didn't calculate my discount was very helpful and professional. Your company is doing a great job with customer service standards !thank you!

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Comment: The technician did his best to clean 1 of the bedroom which was very heavy traffic on the carpet and could not resolved the issue, looks like I have to replace new flooring.