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Comment: Kermit was very professional and skilled at what he does an a all around good guy.

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Comment: Would just note that i was told not all technicians have a water tank in their van, so if you get a tech that doesnt have it, you will need access to a spigot. also i could of been charged if i did not have a spigot to attach to. Long story short, this needs to be disclosed to sales over the phone and online. All around was a good experience.

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Comment: The technician was only late due to complications of another job. I personally wasn't bothered by this issue, it was not in his control. He was very apologetic to me for the situation. However, in the world we live in, I really think this kind of situation could have really caused your technician to be mistreated by customers. Some people may not take kindly to excessive delays like we experienced in my situation. Like I said, it didn't bother me, Bobby was great, friendly, did a wonderful job, was extremely exhausted when he left my house, I commend him for his efforts to do a great job for me even after such a complicated day. My thoughts are that you need to have some sort of action plan in the event your techs run into this type of situation to protect them from mistreatment by customers if they are going to be excessively late to appointments. Anyway, just a thought!! I know how mean the public can be, these guys work hard and don't deserve to be mistreated! Thank You Dalworth, Alex who took my order and set my appointment and Bobby who did the work, Great Job! I will be using your business again in the future.

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Comment: Not pet odor
BUT
OTHER ODOR PRETREATMENT
And then vacuum

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Comment: We are well pleased with the work that was done to our douches nd carpets by a very nice young man. Thank you.

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Comment: The technicians had to redo the tile. The first time this was done no sealer was used. When they sealed the time it looked worst. They came back the next day because the two guys were going to be finishing the marble and they just re-clean the tile. This tile looks fine now.

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Comment: Would just note that i was told not all technicians have a water tank in their van, so if you get a tech that doesnt have it, you will need access to a spigot. also i could of been charged if i did not have a spigot to attach to. Long story short, this needs to be disclosed to sales over the phone and online. All around was a good experience.

• Please rate technician's appearance
• Please rate technician's attitude
• Please rate technician's competence
• Would you refer Dalworth to your friends

Comment: Not pet odor
BUT
OTHER ODOR PRETREATMENT
And then vacuum

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Comment: Steven Turner did an excellent job on our carpet! Would definitely want to use him again! My comment of fair bargain does not relate to job he did but Dalworth pricing structure. Dalworth is a little pricey! But very good experience with Steven and phone reps.

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Comment: Everyone was very professional. I worked with Matthew Reyes and he always returned my call promptly. The carpet cleaners were very nice and accommodating. Great experience all the way around.

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Comment: He did absolutely great service. AP

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Comment: did not know how long it took for carpets to dry due to no one being there and they did not move in until 5 days after cleaning.

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Comment: Aaron and Frank were wonderful. Did a great job and were very friendly. SO much better than the tile and grout guy you sent to our house. These guys were very hard workers and did a over the top job. I would recommend them to anyone. They got stains out of the carpet that we did not think could come out. They got dog hair out of every groove and really made our carpets look great. Keep these two around. Wonderful representatives for your company. Sure appreciated that after the crappy tile and grout service we got.

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Comment: I would use these guys again in a heartbeat even though a little high for our budget. The guy that did the paper work was very knowledgeable and gave us all details about everything that the company does. We were so impressed we added our kitchen tile to the work they were already doing. It took awhile for the floor to dry due to the 79% humidity yesterday but over all we are very pleased. Thank you DalWorth!

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Comment: Roger was really kind and pleasant even when I was late getting home. He gave me helpful tips and suggestions to help care for my new furniture and floors that I would not have thought of. He was really friendly and did a wonderful job - thank you so much Roger for your excellent service and friendly attitude.

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Comment: Chris Barrett was really great and done an EXCELLENT job, I would ask for him on any services needed for our floors

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Comment: The only thing I was a little disappointed about is that they didn't clean the baseboards. This was my fault for not mentioning this as I didn't think about it until after the technician left. But the salesman told me that was part of the service and they were not cleaned.

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Comment: James was excellent. Will call Dalworth again for sure!

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Comment: We were very pleased when he arrived and did the work. He was great.

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Comment: James Coleman did a wonderful, wonderful job.

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Comment: WE USE DALWORTH BECAUSE THEY ARE DEPENDABLE AND THEY KNOW WHAT THEY ARE DOING AND DO THE VERY BEST THEY POSSIBLY CAN.

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Comment: Steven Turner did an excellent job on our carpet! Would definitely want to use him again! My comment of fair bargain does not relate to job he did but Dalworth pricing structure. Dalworth is a little pricey! But very good experience with Steven and phone reps.

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Comment: The only thing I was a little disappointed about is that they didn't clean the baseboards. This was my fault for not mentioning this as I didn't think about it until after the technician left. But the salesman told me that was part of the service and they were not cleaned.

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Comment: Marcio was an outstanding representative for your company. He was competent, kind, and considerate. He has my unqualified recommendation.

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Comment: I will ask for Roger next time I need carpets cleaned.