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Comment: When I scheduled my services, the representative failed to put down my ottoman although we discussed it when placing my order and the price was given. Then when I have them my zip code to see if I was out of the service area, I was told I was good and would not be charged. The day of my services, $20 out of service area charge was added to my invoice and I was told it would be $36 more to do the ottoman. I was disappointed that the rep on the phone quoted me one price and the invoice showed another. I budgeted for this service so adding another $56 was a big deal. Thankfully Dalworth covered both costs when they listened back to the phone call. But it took some time to come to the resolution.

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Comment: BOBBY G WAS THE TECHNITION-DID AN EXCELLENT JOB--- FRIENDLY-- WORKED FAST ==WAS THOROUGH===ALSO EFT HIS RAKE AT MY HOUSE---ITS OUTSIDE LEANED UP AGAINST THE TRASH CAN IN FRONT OF GARAGE DOOR-I CALLED AND TOLD THE PERSON ON THE PHNOE MINUTES AFTER HE LEFT----------ROY

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Comment: Chris went above and beyond to help me, he was above excellent
Aaron was also above excellent, he did his best to take care of me.




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Comment: I liked the technicians. Kind of funny how they wear the sleeves to cover up their tattoos, but I'm guessing some customers don't like them.
As far as our carpet is concerned, it turned out nice except in the area in our family room where I pointed out where my dog had gone to the bathroom several times and that it needed some heavy duty cleaning, which they did. The carpet seems a little better, but still feels tacky/filmy and also has a slight odor of dog urine. It may be that the pad underneath is the problem, but it would have been nice to get that sticky/tacky feeling out of the carpet. If you wish to call me you can Thanks! Susan DeNicola

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Comment: Monty is an excellent technician. He takes his time, educates you & I greatly appreciate his honesty. I will request him every time.

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Comment: We already recommended some one, and you guys did fantastic, looks like new carpet!

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Comment: He had to scrub a lot to get the tile floors clean. They had been covered with carpet for 20 years. They were not in good shape. He didn't know if some would come clean. He told me he would try his best and he did.

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Comment: Very satisfied, technician did a great job, phone representative very helpful and professional, will be using dalworth in the future.

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Comment: Everything was excellent

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Comment: Chris did such a great job on our carpets & rugs. He made our 20 year old
carpet - yes 20 years old - look almost new again. He did such a great job
we're going to have him back by request to steam clean & seal our tile floors.

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Comment: The floors look great..Carlos was very nice, and he helped me a whole lot, I was thrilled with him, he was helpful, understanding, he was great

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Comment: Very pleased with the quality of the job, and the efforts of our technician, Bobby.

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Comment: Couldn't have asked for a better response time and service!!!

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Comment: Very professional & awesome customer service!

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Comment: Chris Lewis is the most professional, courteous and thorough technician we have ever had to clean our carpet.

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Comment: Our technician, Mr. Gonzalez, was outstanding!!! Very courteous, business-like, and efficient. Give the man a raise!!!

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Comment: Bobby did a excellent job!

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Comment: All furniture was not put back in place.

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Comment: A good job done.

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Comment: Great technician. Will ask for him every time I use Dalworth .

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Comment: Harold, our technician, did a wonderful job and he was a pleasure to have in our home. In fact, we booked another
visit with him so he can clean our sofa.

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Comment: The couple who came to clean & stretch the carpets were phenomenal!!! They were so courteous & sweet. They exceeded my expectations and my mother house had an offer on it the very first day! Will definitely recommend Dalworth.

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Comment: I was concerned about the fabric on my couch. It turned out good. The person who came was professional, on time and did a great job.

Thanks!

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Comment: Sam was amazing! You can tell he takes so much pride in his work, Sam is an asset to your company.