We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: Very professional Tech.
Comment: Austin was wonderful and a pleasure to have in our home. He was respectful and pleasant. I was very impressed that when he had a question/concern he called for assistance. I have had technician that caused issues because they were not confident enough to call for assistance. I would use Dalworth again.
Comment: MARCUS DID A GREAT JOB IT WAS WORTH THE PRICE.
Comment: The service tech was excellent!, The service tech was excellent!
Comment: Eric was very professional and called us by name. We were really impressed with his customer experience skills and communications skills. The carpets look great and we'll continue to call for annual cleaning.
Comment: Steve Franklin is always friendly and efficient! Wouldn't use anyone else! Thanks!
Comment: Jose was really really nice. I started to order my service online, but there was a glitch with getting the dates I needed - so I completed the order via phone with Melissa (who was also very nice). I had to make adjustments to the level of cleaning service (from premium to basic) and number of rooms based on the onsite actual costs once Jose arrived in order to stay within my budget. He had a really kind attitude and the cleaning service was exactly what we needed. Everything turned out great and we were very very pleased. Thanks.
Comment: Great Service. Would highly recommend you to my friends! Thank you!
Comment: Technician (Jason?) knows carpets and carpet cleaning. Very personable.
Comment: The technician was very knowledgable and friendly. He gave me good advice about the carpet and was complimentary on how well we were keeping it.
Comment: Your representative did a great job and we couldn't be more pleased.
Comment: Technician came alone and did not have enough time to complete all the requested services. We asked for a quote for an area rug and shower grout cleaning with the intent of having these done. The technician ran out of time to clean the shower grout. We would like to reschedule for this service to be performed.
Comment: I SPOKE WITH AN EXCELLENT LADY WHO SAVED MY DAY..I HAD HIRED ANOTHER COMPANY AND THEY DIDNT SHOW UP AND SHE GOT ME WORKED IN. TECH WAS DRESSED VERY NICE. HIS ATTITUDE WAS GREAT..ALL OF THE STAINS CAME OUT. HE CLEANED AN EXTRA RUG IT WAS A VER RESONABLE PRICE.
I had Dalworth come in and clean two couches for me one of which came from a household with 3 cats. After the man finished, it looked and smelled brand new! Not a single hair on it. I wish I would have known they offered this service years ago. The lady I made the reservation with was really nice, she walked me through the whole quote. I asked if there was any way to lower it and she let me know that if my unit is on the 2nd floor, there's a $20 charge for having a portable unit in which they get the water from the bathtub. All in all, it was a great experience. It took the guy about 3 hours total to load in, vacuum the two large couches, clean them, and load his stuff back out. I even had to leave early to pick up a friend at the airport so I left him there alone which is ok because they are bonded and insured.
Comment: June Pruett was my technician in Plano, Tx . He was clean, thorough, kind and went the extra steps on any stains. A very good professional. I would request him again.
Comment: The tech was very nice, and was a joy to do business with.
Comment: Jared is excellent
Comment: The technicians did a fabulous job cleaning the carpets. There were several troubled areas and they got all the urine stains out. Both guys were very friendly and knowledgeable. I would definitely call and ask for them again.
Comment: I would like Jared to always be my technician. He is so efficient and knowledgeable and personable. I think he is the best tech that I have had from Dalworth.
Comment: My closets were not cleaned although they were emptied. Should I have requested that the closets be cleaned?
Comment: Technician was knowledgable and professional. I have wool carpets and he understood how they needed to be cleaned.
Comment: Adam was very professional and courteous. He answered our questions about services Dalworth can provide and how often carpets should be cleaned. We intend to have other rooms in our home cleaned in the near future and would like Adam to be the service technician. Tara was the representative with whom I spoke on two occasions. She was very courteous and helpful.
Comment: I did not time the drying time so I picked "not applicable": just left it to dry overnight. The next tenant was pleased with the results.
Comment: due to equipment malfunction, we were rescheduled for the following day. However, we were called early in the afternoon, the equipment had been repaired, and they asked if they could go ahead and come that afternoon. We were glad to oblige! The carpet did take a bit longer to dry than we expected, but it looks great.