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Comment: The website offered a 7:30 appointment time which we took. The tech did not arrive until around 9 AM. He told us that was the time he was told to be here and he showed us the info on his cell phone to prove it. I would have been more satisfied if (1) you didn't offer a 7:30 appointment which was definitely not available on the day of our appointment and/or (2) someone would have notified us of late arrival. This is a front office problem and not a tech problem. The tech was very competent and we liked him.

• Please rate technician's appearance
• Please rate technician's appearance
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Comment: Areas that are frequently walked on appear to be cleaner but still look worn. Are those areas supposed to look "newer" after being cleaned? This is only my first time having ever had carpets professionally cleaned so I am not sure if that is just how it is.

• Please rate technician's appearance
• Please rate technician's appearance
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Comment: The couple that came to my home were outstanding in every way! Courteous,pleasant,did a great job! I will definitely use you again. Meghan, the girl who booked my appointment was also excellent. Congratulations on a very well managed company. Suzanne Toy

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Comment: Did not put protection under furniture, fortunately no damage. Had to come back and put furniture moved back in place.

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Comment: Tile cleaning was fabulous

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Comment: Carpets look and smell great. Chris was professional, on time and answered all my questions.

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Comment: Service tech was excellent!

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Comment: I am not happy the stain is still on the stage curtain. I was a water stain.

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Comment: Chris went above and beyond service expectations to renew my carpet! They are clean, soft and fluffy once again. I will ask for him again!

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Comment: Everything was wonderful. Randy, the technician was exceptional. However, the carpet was left too wet and would have began to mildew if I had not used my Bissell to remove approximately one gallon of water throughout the house.

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Comment: I always love the professionalism and courteousness of the Dalworth team. Alberto was excellent and certainly lived up to the high expectations that we have come to expect from Dalworth. I love how the staff is never pushy but informative and lets us, as the customer, make the decision for what we need cleaned etc. They also, always go above and beyond -- cleaning a small spot that wasn't expected! We do notice and this goes a long way in showing a commitment to customer service and appreciation. I am a Dalworth fan! Kudos to Alberto! He was great!

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Comment: There is a foul odor.

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Comment: Carpets look like new. The team was outstanding !,,,,

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Comment: I am always glad to see Steve. I think he gives excellent service and answers all my questions. He does exactly what I need him to do and my carpets look great. thanks Steve!

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Comment: Dave and Raul were friendly and professional. They answered any questions I had and were thorough in checking the fabric content of my chair before making decisions about cleaning. I'd have them back if I need the service again.

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Comment: George is an excellent technician and I'm glad he was the one who treated my carpets.

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Comment: Joe was excellent!!! He was everything our neighbor, Marion, had told us he was and more. Better hold on to him. We would use him again.

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Comment: The order was for carpet stretch. The technicians were excellent!!!

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Comment: Derek & David were very professional. Derek was patient to answer all the questions I had about the care and maintenance of my concrete floors and even emailed a maintenance care sheet once the job was completed. I would definitely use them again.

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Comment: Great service rep! He was knowledgable and nice! I felt safe and trusted him

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Comment: Technicians were very helpful and friendly. Thank you. The only observation was that at first they covered their shoes, but after coming in and out to their truck they did not put on the shoes covers again and that did bother me because their shoes looked very dirty and anyway, that is our household rule, to take off shoes at the entrance.

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Comment: Jared always does a great job! We will only use him as we have for many years! Thanks Jared for coming to our rescue!!

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Comment: We have some stains in our bedroom that need to be treated again. The worst ones came out, but there are a couple that need to be retreated.

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• Would you refer Dalworth to your friends

Comment: Tech was the best!