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Comment: 1/8: My problem has never been the quality of the service, the fact that techs are amazing at getting the spots out of the carpet and superior result that I get. My problem is pricing. 3 rooms for $99 is a reasonable price. However, CSR insisted on charging $20 more because our den is "oversized". It is not oversized AND 30 - 40% of the floor space is covered by large furniture pieces. I think I should have gotten the $99 price, because the dining room is also 25% covered by furniture and the bedroom is 30% covered by furniture. somewhere along the line I should have been able to take advantage of the $99 deal and not have to pay the upcharge. I think that was grossly unfair. My advice to my friends would be to be very carefully of these unwarranted upcharges.

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Comment: Technician was great and did an excellent
job on old carpet

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Comment: Technician was personable and willing to satisfy customer.

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Comment: Technician was late due to prior client adding to her order but the office called to let me know. That was very appreciated! Also when I called to get an appointment the young lady I spoke to was very helpful to get me in on that Monday. We had been doing construction in the kitchen I had not been able to use my kitchen for over two weeks I was getting anxious! Again very helpful!
Thank you!!

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Comment: Everything went well and my technician did a great job in explaining what he was going to do.

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Comment: I was disappointed with the add-on services. When I was asked about adding things like deodorizer and sealant, etc, I didn’t realize that the add-one would only last a day. I would not have paid the extra money and I feel cheated.

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Comment: Polly was very talkative and personable. Once I felt almost she was too talkative. But she listened and rreamember everything and got everything right. No complaints! Frank was excellent . Professional in every way

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Comment: Service technician was great

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Comment: I thought the $108 price to clean an area rug was high, but this is the first time I have had an area rug professionally cleaned. When you compare it to getting 3 rooms cleaned for $99 or $108, it seems high. However, I am pleased with the in home service the technician provided and the rug looks clean and fresh.

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Comment: The gentleman that came out moved everything for and showed me how to use my fans to have the carpets dry faster, he was funny and we had a nice visit.

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Comment: Jay and his partner were great.

I had them come out today for duct cleaning in Bedford. I suspect this team was a subcontractor as the arrived in an unmarked van.

The service was great! The technicians were professional, courteous and meticulous about not damaging or getting dust on anything by laying out plenty of plastic drop clothes. Before leaning a ladder up against the wall they were careful to take the time to go out to the van and get a towel to wrap the ends to not smudge the wall. Based on the dust clouds I was seeing generated in the return vents as they worked it was obvious the cleaning was effective.

They explained everything they were doing and left me with no questions. I was glad to finally have our systems cleaned.

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Comment: Price high; people were all easy to deal with and professional.

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Comment: Bobby was by far the best technician I have ever had the experience to work with. Bobby was thorough and very efficient. He pointed out areas of concern using his high tech light to validate his recommendations. Bobby was friendly and courteous. Some techs talk too much but Bobby had the perfect combination of hard work while balancing the personal conversation and keeping it to a minimum making me feel very at ease with the service provided. I have worked in Insurance housing/corporate housing for almost 20 years and have worked side by side with some of Dalworth's restoration and remediation teams. Bobby is a level above anyone I have every worked with. Bobby is a valuable asset for Dalworth and is a phenomenal tech! Rest assure when I need service again I will be putting in a special request for Bobby and would even adjust my schedule to make sure he was my technician in the future. - Please tell him I am truly appreciative and grateful for all the hard work he did at my home last Friday.

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Comment: The technician, Dylan, was very knowledgeable, helpful and kind. I would recommend this service to anyone! thank you for a great job.

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Comment: Our service technician did a GREAT job! We’re very pleased.

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Comment: Marcus did an excellent job. Cossandra our phone rep was very courteous and accomadating. Very pleased with the service and will use again and reccommend to family and friends.

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Comment: Awesome job! Thank you

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Comment: The technician was very friendly and did an excellent job.

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Comment: Monty did an outstanding job! We appreciate his hard work.

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Comment: Dylan was great!

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Comment: The technicians were wonderful. They explained and showed me exactly what they were doing and why.

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Comment: My carpet and kitchen tile and grout are the cleanest I’ve ever had them. I am extremely pleased with the time spent by your technician to do a thorough job and leave my floors looking so good.

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Comment: Chris Lightner is the best! He can get any stain out of the carpet....

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Comment: this was a sofa and I wanted it to be thoroughly dry before using it again. Nice job.