We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: Dalworth is consistently great. While your website did not correctly calculate the special rate, your customer service team was gracious and corrected it quickly. Eric was outstanding! One of the best ever!
Comment: It would have been helpful to know ahead of time that the worn areas of the carpet might still appear soiled because they are so matted down. The technician did try 'raking' the carpet some after I mentioned the appearance. He showed me several areas that were problematic . He also mentioned a deep cleaning with chemicals is available for those areas but the use of the carpet may still make it appear less than clean. Maybe my expectations were unrealistic.
Comment: The sofa was cleaned ,not the carpet.
Comment: Vinny was very thorough and easy to work with. He explained my cost options and I choose what I wanted. In retrospect what I paid was a lot but worth it when I see my beautiful house.
Comment: The technician arrived on time and did a great job.
Comment: Your tecnician, Marcio, was very knowledgeable & friendly. He answered all our questions about the process he would use to clean our large oriental rug. He did a great job. It now looks & smells like a new rug. Thank you, Veda Holland
Comment: Cassandra was very helpful and understanding of our need. Rick was competent and courteous. Sadly, he was not able to get out the gray around the wall edge of the carpet but it wasn't for want of trying.
Excellent professional service.
Having my carpets cleaned today by Cullen was amazing! He was extremely well-versed in what I needed to have done because I have a dog and he provided me with the ULTIMATE customer experience! He will definitely be the person I contact for future cleanings. As a skeptical new customer, a HUGE shout out to every single person I spoke to on the phone you dolls were extremely professional and courteous! Thank you so much!
Comment: My wife and I had an absolutely EXCELLENT experience with Mike and Vince. We were "wowed" with the end result after the job was done. We have been having our carpet cleaned by Dalworth and other firms throughout the years; this was absolutely the best experience of all. We will continue to do business with your excellent personnel. And we will strongly recommend to our friends the outstanding service which you made available. Mike and Christy Martin
Comment: Your associate Anthony, was courteous, focused, and professional. He responded well to questions and concerns about the process. I would recommend him to any of my contacts.
Comment: We were called to tell us the technician would be arriving at the end of the 2 hour window. However, he was about 5-10 minutes late. He still got through before 6 pm.
Comment: Eric did a super job. Fast, courteous & efficient. We will definitely use him again & recommend him.
Comment: It wasn’t actually carpet cleaning g. It was upholster cleaning. Dried after about 6- hrs
Side note, lady who I talked to on the phone was excellent. Very friendly and made the process very easy!!!
Comment: Was disappointed in the one tiny little dryng fan which didn’t help.
Carpet was traded for allergy and asthma and a pet but it was an able to be deodorized because we owned a pet? Does this make sense?
Comment: I always use Dalworth because I trust that you will clean it right and it will dry timely. It dried timely as our tech had advised and we are happy.
Comment: Really liked the technician. I think his name was Eric.
Comment: Eric was a very polite young man. Explained what he was going to do and got right too work. Did a very thorough cleaning on both our rug and chair. Very pleased.
Comment: Very happy with the service and the results.
Comment: Bobby was fabulous and I would like to request that he is always our service tech.
We had one in the past that was awful. He was argumentative and I believe he took something from my home. I never would accuse someone of stealing without absolute confidence it happened. The item was there when he arrived and never seen since then and it has been at least a year.
Comment: Marcus did an excellent job on my carpet repair!!!
Comment: Mike did a phenomenal outstanding job. I could not be more happy with his services.
Comment: Mike Kelley was our technician. He did an excellent job. He is a great representative of your company.
Comment: Old age needs competent help and you help provide it
Comment: Harold, the tech, was a true professional.
Comment: Great experience. Service technician was very friendly and knowledgeable. Will definitely use this service again. I also had called to request a courtesy call so I didn't have to leave work too early. And the customer service center was extremely friendly and hassle free.