We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Comment: the phone rep was very pleasant and knowledgeable
Comment: Some spots have come back with in 1 week
Comment: Steven was very polite, professional and helped to educate me about my carpet, the process and what to expect. No high pressure sales for add on services. Very good experience. You should add him to your staff as an ambassador for Dalworth Clean. Perhaps he could provide additional value to your organization by training your franchisees and contractors.
Comment: Great work, not cheap, but happy with the results.
Comment: You should give the technician a raise! He's a very sweet man and very good at what he does.
Comment: i was very pleased of outcome how my carpets turned out
Comment: Chris the technician was very professional and worked very quietly and efficiently smiled easily and recommended future services while I will probably buy because he did a beautiful job. I did feel the price was high at almost 200 for 2 rooms and a closet.
Comment: The Technician was very personal and professional.... Would like to have him clean our carpets in the future...
Comment: I have used Richard for several years and he always does an excellent job.
Comment: There were two spots that appeared as a result of the cleaning. I had to clean those later on my own. Vinny did a great job.
Comment: Mike is very competent and replaced the first technician the same day after the first technician's equipment broke during the upholstery cleaning.
Comment: Repairing some rolls in the carpet. They did a great job.
Comment: The tech did a great job,but my only concern is that it took the carpet two days to dry.
Comment: In my 3rd bedroom they did not get all of the candle wax out of the carpet. Over all I was impressed what stains they were able to remove.
Comment: I will be sending a check for the services and thanks for the address.
Comment: I don't know if the price was fair. My technician was very nice.
Comment: I was very pleased with the service yesterday. The technician was pleasant and patient ( as I had to call the real estate agent to get the water turned on--this is the reason I had to reschedule your service from last month--there was no water) He explained to me all that he did and what could not be done. The technician was knowledgeable and answered all my questions. I would highly recommend Dalworth to my friends and neighbors.
Comment: Carpet looked close to new after the cleaning. Tech did a great job. I'm very satisfied.
Comment: Had the tile cleaned. Looks like new. Thanks
Comment: Technician was great and did an amazing job! I was very impressed! Will recommend and use Dalworth again.
Comment: Kermit was on time and did a great job and I will always use Dalworth.
Comment: Ronnie was very good. The carpets look great, and he went right to work as soon as he got here. He was about 20 minutes late because of traffice, but I was informed.
Arrived on time. Professional
Description of Work: Cleaned sofa and two chairs
I had a wool area rug that had been taken by another company for cleaning, kept over 9 weeks, and returned damp, stained from mildew and smelling horribly. I called Dalworth and explained the entire situation. They said they would send 2 people over to get the rug, and that these 2 people would be able to give me an idea of if it could be salvaged. They guys showed up exactly at the scheduled time (which was only 1 day after I called). They both said they thought the rug could be much improved but that if Dalworth was actually unable to get out the stain or smell - they would return it at no charge. Before they left with the rug, they scheduled the return drop off time for 1 week later. So at the end of the week, they showed up exactly on time again (same 2 guys), helped me put the rug back in place and replace furniture (it's quite a large rug so it can't actually be moved by just 1 person and they were very helpful). The rug had no odor to it whatsoever and the color was almost like new. The edge that the other company had stained the worst still had a slightly darker color visible only in direct light. I was so thrilled with this improvement that I happily paid the pre-agreed upon price for the cleaning even though it was a pretty steep price. They Dalworth guys were VERY worried that the slight remaining discoloration meant they hadn't cleaned it fully and were amazingly willing to either clean it again or not take my payment. I was so happy about the improvement I insisted they take it. I would use this company again and again. Next time I need this rug cleaned - they will be the first I call. SO worth it!
Description of Work: Salvaged a rug that had been all but ruined by another company
Comment: Technician was very knowledgeable about fabrics and risks/hazards of upholstery cleaning. He was cautious about the cleaning and took extreme care to protect the floors and walls. Very professional.