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I liked the fact that you can go online and schedule an appointment and they give you several windows to choose from and when I submitted it, I got a call the very next day. It was consistent communication. He didn't charge me for the wine stains he couldn't get out.
Description of Work: We use Dalworth cleaner. They cleaned the upholstery, couch and love seat.

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Comment: Two of the pet stains did not come out, was disappointed in that.

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Comment: Very professional technician.

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Comment: 1)The technician was late but I do not blame him - I blame HDQ for over-scheduling him. To do a good job and be thorough, as he was, it takes time. Time to do the job right. 2)Drying took a while but it was a very humid day. 3)Dalworth costs more - it is not a bargain - but you get what you pay for. It is worth it. I have tried "bargain" carpet cleaners, and I don't know why but the job they do does not last as long as Dalworth.

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Comment: If you offered a service where we got our carpets cleaned every few months for a discounted cost I would be inclined to use you more often.

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Comment: It would be nice if your reservation system provided an itemized estimate reflecting the charge and discounts applied to each service rather than a lump sum estimate.

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Comment: Kevin our service technician did an excellent job.

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Comment: Service technician was very informative, polite and courteous. Only negative is my appointment time was 1-3pm. He showed up right around 3pm. I had other obligations I had to cancel due to being late.

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Comment: The techs were excellent they should definitely get a raise!

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Comment: the tech was great

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Comment: Technician was courteous and very professional. He did a great job on my carpet.

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Comment: The tech was very very nice. He was very knowledge and did a great job.

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Comment: Concerned about the dry time. Took longer than I planned. Technicians did a great job with carpets

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Comment: I was worried our carpets would be a lost cause - they look amazing! Thanks so much.

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Comment: WE WERE REALLY PLEASED WITH THE SERVICE.

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Comment: service technicain was very knowledgable

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Comment: The representative who helped me on the phone was excellent. The tech was excellent as well. He looked clean cut and he explained the whole process to me before he started. I have already recommended Dalworth to my neighbors.

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Comment: Adam was so great! He brought his black light in and showed me where all the urine was in my carpet and explained to me the different amounts of soiling that can occure with urine. He worked his butt off trying to get all of it out and I can not say enough good things about the work he did for us. He needs a raise!

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Comment: We really like having Richard as our Dalworth Representative. He is friendly, professional and clearly outlines what he is going to do, how much it will cost and when it will be completed. We always ask for Richard. Excellent.

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Comment: Very satisfied with the over all service and experience. Smells great.

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Comment: I had two Tech to clean my place and I was not there physically (left the key for them). The first Tech did very bad but Cosandra did excellent job in correcting the mess that was left behind. However, I marked my survey based on the second one doing the job. Good job all working together.

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Comment: Loved my Tech, Chris.

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Comment: Great job! I had used Dalworth in the past and had a bad experience with a technician. Chris Leitner has restored my carpets and tiles to great shape and restored my faith in Dalworth! Will definitely use again and recommend! Thank you!

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Comment: Everything was great, I couldn't have asked for anything better