Tell us how we did!

The estimate process did not begin in a way I thought was going to work. The poor salesman had to carry samples up a long flight of stairs and his initial guesses as to what I'd like were way off base. However, on his third trip, he got it right. The measuring and price estimate went well and he was able to answer the many questions I had. The installers came on time, but did not have the equipment I'd requested to protect my wood floor. However, they promptly went to the store and got the materials needed and did a great job of protecting my home from any damage from the installation. They were pleasant and efficient. Dalworth was always accessible by phone in case I had a concern or problem. I never did. Near the end of the job it was clear not enough carpeting had been ordered. Since one was a pattern the installer had been very conservative in ensuring a perfect match and more carpet was needed than had been thought. Not sure why the other shortage happened. Waiting for the carpet to be replenished extended the job by a couple of days. But even that wasn't a big inconvenience. There were a couple of areas on the stairs I wanted re-done and that was not a problem. The job is beautiful. The installers moved every bit of furniture with extraordinary care and replaced it without a hitch.
Description of Work: installed new carpet three stairways, one staired entrance, one hallway and two rooms

They did a good job. This was the second time I used them. The technician worked very hard when he was here.
Description of Work: They cleaned the carpet in my house.

They did a good job. The floors are excellent. The carpet cleaning took 2-3 hours and the flooring installation took 1 1/2 days. Ed White was my contact at the store. Doug installed my floor and he had 2 team members with him.
Description of Work: They cleaned my carpets and installed new hardwood floors.

We had three rooms and a hallway carpets cleaned and were very satisfied. They gave us a certificate for the cost of our cleaning to apply towards new wood flooring which we have considered and are now in the process of getting this scheduled. The estimate was satisfactory and we ended up receiving just over 800 in rebates against our original estimate.

The worker that was sent out was very friendly, and informative. I was concerned because my daughter had spilled red fingernail polish on the carpet. I had made several attempts to clean it myself which helped but the stain was noticeably there. The worker said he can try to remove the stain but was honest enough to say it may or may not help. I was shocked and so pleased that the stain was barely noticeable. He was also able to get rid of the dirt tracks that was made on the carpet. I was very pleased with the service.
Description of Work: I needed my carpet professionally clean prior to move out as required by the apartment complex.

The company was a sub or partner. It took three months to schedule the service
Description of Work: cleaned carpets

Carpet looks good. I had thought that the steps and small hallway were in the final price but was not. I thought the price was a bit high due to the fact that there was no furniture in the house to be moved and house is only 10 months old.
Description of Work: Very punctual do to the fact that my other carpet cleaners didn't contact me to confirm. I was in a bind and they helped deminish my stress level..

They were great! The carpets came out looking great!
Description of Work: They came out to clean our carpets.

They were the same price or cheaper than other places I checked, plus they had the best rating. I'd use them again!
Description of Work: They cleaned my carpet and put new carpet in one room.

The Dry Steam was a little pricey but I needed the carpets to dry as fast as possible and wasn't sure if the regular cleaning would dry in time for my move. Technician did a great job.
Description of Work: Cleaned all carpets with Dry Steam

Great service!

They arrived on time and were very friendly. They did a great job getting my carpet looking new again.
Description of Work: Cleaned Carpets

Prompt, courteous, professional, efficient. Did a great job, carpets look new again! Highly recommended!
Description of Work: Cleaned carpets including pet treatment

They work turned out amazing. I like that the workers were local. They were very kind, respectful, and friendly. They also treated my vehicle that my son spilled Kool-Aid in. They ended up not charging me anything because they could not completely get rid of the stain. They guarantee their work and gave me advice.
Description of Work: They cleaned our tile and grout.

It took our technician all day. He did a very good job.
Description of Work: We had Dalworth clean and polish the marble flooring in the master bath and master closet and w/c. It was becoming dull and you could see a buildup of hair spray. We needed it cleaned and polished to it's orignal shine

They did a great job cleaning the carpet and scheduling the appointment but when the technician left , he left dirt from the vacuum cleaners on my sidewalk and street.
Description of Work: They came for carpet cleaning.

They were excellent to work with. I would highly recommend them. They were very prompt, professional and courteous. They did the work faster then we could have imagined and the quality of the cleaning was excellent.
Description of Work: They cleaned the carpet in our spare bedroom.

Would use their services without hesitation. The sales person, Ed White, was more than accommodating and provided excellent service in choosing the best carpeting for our situation. We love it and it comes with a stain and spot removal service as well which will make their company stand out above all other companies. The installation people were very personable and completed the work in a short amount of time. We have used another company in the past but was really impressed with Dalworth for carpeting.
Description of Work: Installed new carpeting in our study and dining room areas. Removed old carpet pad and carpet, moved computer station and bookshelf in the study. They arrived on time or even a little early and professionally installed new carpeting.

The carpets had been in storage for several months and had a strong dog urine odor. Dalworth has a reputation to washing carpets expertly, so I used them with a coupon to get wonderfully clean and fresh carpets back in 2 weeks. I am very pleased with the result!
Description of Work: Dalworth promptly picked up area carpets, measured them and gave me a much reduced estimate as they had over the phone.

He came right on time and prepped the floors for cleaning by vacuuming and moving the furniture if not too heavy. He worked his way through each room, vacuuming first and then cleaning. He put some fans out to help with drying.
Description of Work: Entire house carpet cleaning

I was extremely impressed by the professionalism of their call center in making the appointment. They arrived on time, and were very nice. Both men removed shoes and worked quietly as I work out of my home. Best experience in having my carpet cleaned.
Description of Work: Cleaned my carpet.

I gave a B on punctuality because I was given a time frame of 8:00 - 8:30 and they didn't arrive until 9:00. I realize with all the construction they could have been delayed because of traffic, but in an effort to keep your trend on the positive, I believe they should always call and say they are running late. Most people know technicians wind up being late, but it is more positive if you are let known so you aren't waiting and seeing if they forgot about you.
Description of Work: Vacuumed and cleaned carpets and baseboards. Also, scotch guarded.

I did use them; they were good, just not as good as the other company that I used. I get my carpets cleaned every three or four months. They did more and did use Scotch Guard. I just was not as pleased with them. I would not use them again because I liked the other company better. They were not bad.
Description of Work: Dalworth Clean cleaned my carpets.

These guys are the best, have been using 14 years.
Description of Work: Vacuumed, pet treatment, steam cleaned, moved furniture

The job went good. The technician evaluated my carpet and told me in advance what stains he thought would not come out and he was correct on those stains. The stains he pointed out did not come out. The technician was very polite and very knowledgeable.
Description of Work: Shampooed the stairs, hallway and a bedroom