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Reviewed By: Terry R
Location: Sunnyvale, TX 75182
|Please rate technician's appearance|
|Please rate technician's attitude|
|Please rate technician's competence|
|Would you refer Dalworth to your friends|
|Comment||The young woman on the phone was so friendly, patient and sweet. She made every effort to help me get as much service as possible for the best price. The men that came to our house were clean cut, professional and very polite. They explained everything about what they were doing, and offered me some additional service - but did not pressure me. They worked quickly and were careful not to make a mess on any of the surfaces such as the tile in the kitchen floor where they had to pull the hoses through into the house.
They charged me exactly what the phone representative quoted. The work was very good. The chair they worked on looks brand new, the carpets look terrific, and it was a pleasant experience.
The only thing I would recommend to your company would be to issue the contractors some sort of an identification badge from Dalworth because their van does not have the Dalworth name on it. In today's environment, customers are more leery about unidentified people coming into their homes. This suggestion has nothing to do with the men who came to our home yesterday. This is a general management suggestion that could add an additional comfort level for all of your customers going forward.
Overall, I would give our experience with Dalworth a grade of 100.