Comment: Our main concern was some pet stains in game room. The telephone sales person assured us that the stains would be gone by using your service. Unfortunately, after the cleaning the stains while lighter are still there. The tech did a great job on the stairs and media room everywhere there were not pet stains turned out great. I just believe that dalworth ia not able to handle pet stains and wish the sales person would have been upfront about it. Also I believe if a tech is at a customer’s place then any discussions about internal changes within the business should be held until after job is done. Tech was on phone with company for over an hour because of internal restructure which is not my concern but the phone call caused tech to be an hour late getting started.