Comment: Technician, Roger, was very good - professional & polite. My only negative comment at all is that I specifically requested that someone from Dalworth call me when the tech was on his way since I have 4 dogs and wanted to make sure they were out of the area where he would be working. I've always gotten a call in the past, and the girl on the phone I placed the order with even said it was in my file to be sure and call. However, I never got a call. Roger was nice enough to offer to give me some time to get ready, but I happened not to need it - had already secured the dogs in another area, but I really count on those calls letting me know the tech's on the way......................Diane Combs