Comment: The service Technician was very professional and knowledgeable. He did the best he could to eliminate the pet urine smell but it still lingers. He did explain with a peer and beam house the humidity under the house and the amount of pet urine in the carpet may not eliminate the smell totally during humid days. He was correct, however, it is much less of an odor than before the cleaning. The carpet was treated for pet odor and protection was applied.